Shipping

Postage and packing are free if you spend £30.00 or over on products for delivery within the UK.

A flat fee for postage and packing of £3.25 applies to any orders for the UK that are below £30.00.

International orders are charged at cost with a minimum charge of £3.50. If you would like a quote on shipping charges before placing your order please email – grimsbysewingandknitting@gmail.com

Delivery Schedule

We endeavour to despatch the same day for orders received before 1.00pm Monday to Friday, please allow 7 days for delivery. If there is likely to be a delay with your order we will email you as soon as possible.

Back Orders

In the unlikely event that your item is not in stock, we will place it on a back order for you. You will always be notified and given the option to cancel your order if you would rather not wait.

Returns And Refund Policy

Thank you for shopping at Grimsby Sewing And Knitting. If you are not entirely satisfied with your purchase, we’re here to help.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. You have 14 calendar days to return an item from the date you received it. The cancellation period will expire after 14 days from the day on which you acquired the goods.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and include return slip. To exercise the right to cancel, you must first inform us of your decision to cancel this contract by a letter sent by post, or e-mail.

Refunds

Once we have received your item back, we will inspect it and then notify you on the status of your refund. If your refund is approved, we will initiate a refund to your credit card or original method of payment. How quick you will receive the credit will depend on your card issuer’s policies.

Return Shipping Costs

You will be responsible for paying for your own return shipping costs unless the item arrived damaged or wrong item has been sent in error – if this is the case we will reimburse postage costs.

For items being returned because you have changed your mind we strongly advise that you use a signed for or recorded postal service as we can not be held responsible for returned items lost in post.

If you have any questions on how to return your item please do not hesitate to contact us.

RETURN POSTAL ADDRESS:

Grimsby Sewing And Knitting

Returns Department

212-216 Freeman Street

Grimsby

North East Lincolnshire

DN32 9DR

Tel: 01472 343921

grimsbysewingandknitting@gmail.com