At Grimsby Sewing And Knitting we aim to give the best service we can to our customers. The following code of practice reflects our philosophy. Please do contact us if you experience any problems with your order either via email or by telephone.
Making A Purchase
Making a purchase could not be easier. Please just browse our store, and add any items that you wish to buy into the shopping cart. When you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need in order to complete your order.
We accept credit card payment. If you are shopping from overseas, place your order and your credit card company will convert the transaction to your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped.
If you would prefer to order by telephone please have the exact product description and prices etc. to hand – Telephone: 01472 343921 and we can then go through your order with you. Please have your credit/debit card ready so that we may complete the details of your order.
Also you are welcome to send your order in by post with a cheque or postal order – this service is for UK only and payments will have to clear in bank before items are posted. Please bear this in mind if paying this way.
Please make payable to ‘Grimsby Sewing And Knitting’
We at Grimsby Sewing And Knitting do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Your personal details (name, address, email address etc.) are used for no purpose except fulfilling your order and contacting you if you wish to be on the mailing list. You will not receive unsolicited mail.
Credit Card Security
When an order is placed on our website, credit and debit card numbers are dealt with through a secure payments provider.
We guarantee to provide you with good quality products. If you have a complaint, please let us know as soon as possible and we will do everything we can to resolve the issue. Faulty goods should be returned to us as soon as possible.
We pride ourselves on looking after our customers, so please contact us if you have any concerns. We value your opinions and in order to improve, we encourage customer input. Please contact us preferably by email with any issues or concerns.